Terms, Privacy & Cookies
Xiphias d.o.o. is the data controller responsible for your personal data collected through the Requestador website and application.
When you reach out via the contact form on our website, we collect:
When you register for or use the Requestador application, we collect:
Every processing activity is grounded in one of the legal bases listed in Article 6 GDPR:
We keep your personal data only for as long as necessary for the purposes described above or as required by law:
Under the GDPR, you have the following rights with respect to your personal data. You can exercise any of them by contacting us at support@requestador.com — we will respond within 30 days.
Request confirmation of whether we process your data and obtain a copy of it.
Ask us to correct inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
Ask us to temporarily suspend processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format and transfer it to another controller.
Object to processing based on our legitimate interests at any time.
Where processing is based on your consent, you may withdraw it at any time without affecting prior lawful processing.
You have the right to complain to a supervisory authority — see Section 6 below.
If you believe that our processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the competent supervisory authority. In Croatia, that is:
You may also contact the supervisory authority in your country of residence or place of work within the EU/EEA.
We may share your data with trusted third-party service providers solely to the extent necessary to deliver our services:
Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place under Chapter V GDPR, including:
For more information, contact us at support@requestador.com.
We apply appropriate technical and organisational measures to protect your data, including:
In the unlikely event of a data breach affecting your rights, we will notify you and the relevant supervisory authority as required by law.
Our website may use strictly necessary cookies required for the site to function correctly. For detailed information on how we use cookies, please refer to our Cookie Consent policy.
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Where changes are material, we will notify you by email or by posting a prominent notice on our website. The date of the last revision is always shown at the top of this page.
For any questions, requests, or concerns regarding the processing of your personal data, please get in touch:
Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, keep you logged in, and understand how you interact with our pages.
This policy covers cookies and similar technologies used on requestador.com (our marketing website). The Requestador application at app.requestador.com does not use cookies — it relies exclusively on session storage and localStorage to maintain your authenticated session.
We use four categories of cookies. Strictly necessary cookies are always active. All other categories require your explicit consent.
Required for the website to function. These cannot be disabled. They include session management, authentication, and security protections.
Enhance your experience by remembering your preferences, dismissed notifications, and personalising content.
Help us understand how visitors use our website so we can improve it. Data collected is anonymised or pseudonymised.
Used to show you relevant ads and measure the effectiveness of our advertising campaigns across platforms such as Google Ads, Reddit, and Bing.
You can manage or withdraw your consent for non-essential cookies at any time using the cookie preference centre available via the banner on our website.
You can also control cookies directly through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of our website.
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically. The date of the last revision is always shown at the top of this page.
If you have any questions about our use of cookies, please contact us:
Requestador is a middleware platform operated by Xiphias d.o.o. that provides validation, transformation, and output mapping of responses from third-party AI systems.
Requestador is not an AI provider. We do not host, own, train, or control any AI models. Users connect their own AI providers using their own API credentials. Requestador performs deterministic validation and transformation of data — not AI inference.
We reserve the right to modify, suspend, or discontinue the service at any time with reasonable prior notice.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us of any unauthorised use at support@requestador.com.
You must provide accurate and complete information when registering and keep it up to date.
You are solely responsible for:
You are responsible for assessing and ensuring compliance with all applicable laws and regulations governing your use of AI systems, including but not limited to:
Requestador provides tooling infrastructure. It does not constitute legal, compliance, or regulatory advice.
Requestador validates the structure and format of outputs returned by third-party AI models. We do not warrant, and expressly disclaim any warranty regarding, the accuracy, completeness, fitness for purpose, or legality of AI-generated content.
You are solely responsible for reviewing, validating, and taking any decisions based on AI-generated outputs before acting upon them.
You agree not to use Requestador to:
All content, trademarks, and software comprising the Requestador platform are the property of Xiphias d.o.o. or its licensors. Nothing in these Terms grants you any ownership of intellectual property rights in the service.
You retain ownership of any data you submit to the platform. By using the service, you grant Xiphias d.o.o. a limited licence to process that data solely for the purpose of providing the service to you.
Your use of the service is also governed by our Privacy Policy. By using Requestador, you acknowledge that we process your personal data as described therein.
To the maximum extent permitted by applicable law, Xiphias d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the service — including damages arising from AI-generated outputs, third-party AI provider failures, or regulatory non-compliance on your part.
Our total aggregate liability to you shall not exceed the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
We may suspend or terminate your access to the service immediately if you breach these Terms, if required by law, or for other legitimate operational reasons. We will provide reasonable prior notice where possible.
You may cancel your account at any time by contacting support@requestador.com. Upon termination, your data will be handled in accordance with our Privacy Policy.
These Terms are governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Varaždin, Croatia.
We may update these Terms from time to time. Where changes are material, we will notify you by email or via a prominent notice in the application at least 14 days before the changes take effect.
Continued use of the service after the effective date constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us: